Returns & Refunds

If you find a full priced item from our store isn't fitting quite right, we are more than happy to offer an exchange by issuing you a store credit via email to the value of your swimwear (minus original shipping charges) if the following is met:

  • Unworn items must be returned within 14 days of delivery date
  • Unworn items must have hygiene sticker in place and all swing tags attached
  • Unworn items must be returned in original FAE bag
REFUNDS

Under normal circumstances we do not offer refunds. 

SIZING

Our sizing does run small and we do recommend sizing up if you are in between sizes. Before purchasing, please view our size guide and/or email us at hello@fae.house with any questions before you purchase to ensure you have the perfect fitting bikinis. 

HOW DO I CREATE AN EXCHANGE?

Email us at hello@fae.house with your order number to initiate the process.

ARE EXCHANGES FREE?

The shipping cost of returning an item for an exchange are not covered or reimbursed by FAE.

DOES MY STORE CREDIT EXPIRE?

Store credit and Gift cards can be used at any time, these do not have an expiration date.

WHERE CAN I USE MY STORE CREDIT OR GIFTCARD?

You can use your store credit or giftcard via our website, simply apply the code at checkout. They can also be used in our flagship stores in Byron Bayand Uluwatu.

I ORDERED SOMETHING AND NOW ITS ON SALE, WILL YOU MATCH THE NEW PRICE?

Any orders made prior to a sale are not negotiable for a percentage of a refund once a sale commences.

SALE ITEMS

All sale items are final, we do not accept exchanges or returns on sales or promotions.

WHAT IF I RECEIVE A DAMAGED ITEM?

Every product we send out is quality controlled, however, in the unlikely event of a faulty item, please contact us at hello@fae.house as soon as possible so we can start the exchange process.  

FAE will bare the return shipping costs, so please keep your postage receipt and we will reimburse you if we deem the item to be faulty. If the package does not reach us safely, we will not be able to complete the exchange, so it is recommended to use a tracked method for safe delivery. Once your item is returned to us, has been inspected and if we deem it to be faulty, you will be given a store credit so you can repurchase from our online store.

PLEASE NOTE... All colour shades can slightly differ in each production run. We also shoot a lot of our photography on film, therefore lighting may have an effect on the colour(s) in the photos and the fabric colour may appear slightly different in real life.