Jones Bottoms Toffee

FREE SHIPPING OFFER?

We offer free shipping for all orders over $200 AUD

CLICK & COLLECT

We now offer free Click & Collect from our Byron Bay store. Once your order has been confirmed, you will be notified when your pieces are ready to be picked up – usually within 4 hours. Please present your confirmation to one of our FAE staff members to receive your order.

ARE INTERNATIONAL TAXES AND DUTIES INCLUDED?

Unfortunately, your order total does not reflect your country’s duties and taxes. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these maybe necessary to release your order from customs on arrival.

We advise that you are familiar with your package destination’s import duty, customs and local sales taxes, as well as it’s rules and regulations for importing foreign goods and products. If a delivery attempt has been made and the item was not collected and has been returned to us, you will be required to pay the re-delivery fee and the duty tax for re-import of the swimwear. If the duty tax is more then the value of the swimwear, we will abandon the package.

WHEN WILL I RECEIVE MY ORDER?

We process and dispatch orders as quickly as possible, usually within 1-2 business days.

Due to increased volume of orders during sales, please allow up to 4 business days for all sale orders to be dispatched.

DELIVERY DELAYS

Unfortunately we cannot guarantee that you will receive your package within the time frame expected. Estimated delivery times are to be used as a guide only and commence from the date of dispatch (make sure you watch out for that dispatch email).

PRE-ORDERS

Pre-order items will be processed like a normal order but shipped at a later date. Date will be specified on the product page and you will receive a confirmation once your order has been shipped. Orders with pre-order items will be held until all items are available, please place 2 orders if you wish to receive in stock items earlier.

TRACKING

AUSTRALIAN ORDERS: All orders will be shipped with Couriers Please or Australia Post. You will receive a tracking number within one business day of your order being dispatched.

INTERNATIONAL ORDERS: All orders will be shipped with DHL Express. You can track you package all the way to your doorstep with DHL by clicking HERE

WHAT IF MY PACKAGE IS LOST?

Please email us at hello@fae.house so we can investigate this further with the shipping carrier and do our best to take care of it as quickly as possible!

*Please note: We cannot be held responsible for lost or stolen packages.

If you find a full priced item from our store isn't fitting quite right, we are more then happy to do an exchange by issuing you a store credit to the value of your swimwear (minus original shipping charges) if the following is met:

• Unworn items must be returned within 14 days of delivery date
• Unworn items must have hygiene sticker in place and all swing tags attached
• Unworn items must be returned in original FAE bag

SIZING

Our sizing does run small and we do recommend sizing up if you are in between sizes. Before purchasing, please view our size guide and/or email us at hello@fae.house with any questions before you purchase to ensure you have the perfect fitting bikinis. 

HOW DO I CREATE A RETURN?

Email us at hello@fae.house with your order number to initiate the process.

ARE RETURNS FREE?

The shipping cost of returning an item for an exchange are not covered or reimbursed by FAE.

DOES MY STORE CREDIT EXPIRE?

Store credit and Gift cards can be used at any time, these do not have an expiration date.

I ORDERED SOMETHING AND NOW ITS ON SALE, WILL YOU MATCH THE NEW PRICE?

Any orders made prior to a sale are not negotiable for a percentage of a refund once a sale commences.

SALE ITEMS

All sale items are final, we do not accept exchanges or returns on sales or promotions.

WHAT IF I RECEIVE A DAMAGED ITEM?

Every product we send out is quality controlled, however, in the unlikely event of a faulty item, please contact us at hello@fae.house as soon as possible so we can start the exchange process.  

FAE will bare the return shipping costs, so please keep your postage receipt and we will reimburse you if we deem the item to be faulty. If the package does not reach us safely, we will not be able to complete the exchange, so it is recommended to use a tracked method for safe delivery. Once your item is returned to us, has been inspected and if we deem it to be faulty, you will be given a store credit so you can repurchase from our online store.

PLEASE NOTE... All colour shades can slightly differ in each production run. We also shoot a lot of our photography on film, therefore lighting may have an effect on the colour(s) in the photos and the fabric colour may appear slightly different in real life.