Shipping

FREE SHIPPING ON ALL ORDERS OVER $200AUD

AUSTRALIA

Standard Shipping & Handling (2 - 5 Business Days) - $5.00AUD
Express Shipping & Handling (1 - 3 Business Days) - $10.50AUD

NEW ZEALAND

Express Shipping & Handling (2 - 5 Business Days) - $20.00AUD

ASIA PACIFIC 1

Fiji, Papua New Guinea, Bangladesh, Brunei, Lao People's Democratic Republic, Macao, Myanmar, Nepal, Pakistan, Cambodia, Hong Kong, India, Japan, Malaysia, Philippines, Sri Lanka, Taiwan, Thailand, Vietnam, Singapore, Indonesia

Express Shipping & Handling (5 - 7 Business Days) - $20.00AUD

North America (USA / Canada / Mexico)

Express Shipping & Handling (7 - 10 Business Days) - $20.00AUD

EUROPE 1

France, Germany, Italy, Norway, Spain, United Kingdom, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Guernsey, Hungary, Ireland, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Holy See (Vatican City State)

Express Shipping & Handling (7 - 10 Business Days) - $25.00AUD

EUROPE 2

Albania, Andorra, Armenia, Belarus, Bosnia And Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Iceland, Isle Of Man, Kosovo, North Macedonia, Moldova, Republic of, Montenegro, Reunion, Turkey, Ukraine, Aland Islands, Bouvet Island, San Marino

Express Shipping & Handling (7 - 10 Business Days) - $35.00AUD

ALL OTHER DESTINATIONS 

Express Shipping & Handling (7 - 10 Business Days) - $35.00AUD 

ALL ORDERS WITH PRE-ORDER ITEMS WILL HELD AND ALL ITEMS WILL BE SENT TOGETHER. PLEASE PLACE 2 ORDERS IF YOU NEED IN STOCK ITEMS IMMEDIATELY.

We will email you a tracking number within one business day after your order is dispatched. Watch out for this email so you can track the progress of your order. 

We CANNOT ship to PO BOXES, as all packages must be signed for upon delivery, so please ensure that you provide your daytime delivery street address and contact phone number. For this reason, we cannot leave packages unattended in your letterbox or at your front door. We are also unable to re-direct orders once they have been dispatched, so triple check all details are entered correctly in the checkout.

Unfortunately we cannot guarantee that you will receive your package within the time frame expected. Estimated delivery times are to be used as a guide only and commence from the date of dispatch (make sure you watch out for that dispatch email). FAE DOES NOT hold responsibility for damaged, lost or stolen packages.

Please note... As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these maybe necessary to release your order from customs on arrival. FAE WILL NOT be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination’s import duty, customs and local sales taxes, as well as it’s rules and regulations for importing foreign goods and products. If a delivery attempt has been made and the item was not collected and has been returned to us, you will be required to pay the re-delivery fee and the duty tax for re-import of the swimwear. If the duty tax is more then the value of the swimwear, we will abandon the package.

Please allow up to 4 business days for all items purchased through a sale to be packaged and shipped.

Please note... we cannot be held responsible for any lost or stolen packages.

TRACKING

All Australian orders will be shipped with Couriers Please or Australia Post. You will receive a tracking number within one business day of your order being dispatched. You can track your package here: TRACK YOUR PACKAGE

All International orders will be shipped with DHL Express or Australia Post. Once we hand over your order to DHL Express or Australia Post and provide you with the tracking number, your items are now in the hands of the shipping carriers. You can track you package all the way to your doorstep with DHL by clicking HERE. You can track your Australia Post shipment by clicking HERE.

If you have exhausted all tracking methods above and require any further assistance, please email our customer service team HERE.

Returns & Refunds

If you find a full priced item from our store isn't fitting quite right, we are more than happy to offer an exchange by issuing you a store credit via email to the value of your swimwear (minus original shipping charges) if the following is met:

• Unworn items must be returned within 14 days of delivery date
• Unworn items must have hygiene sticker in place and all swing tags attached
• Unworn items must be returned in original FAE bag

REFUNDS

Under normal circumstances we do not offer refunds. 

SIZING

Our sizing does run small and we do recommend sizing up if you are in between sizes. Before purchasing, please view our size guide and/or email us at hello@fae.house with any questions before you purchase to ensure you have the perfect fitting bikinis. 

HOW DO I CREATE AN EXCHANGE?

Email us at hello@fae.house with your order number to initiate the process.

ARE EXCHANGES FREE?

The shipping cost of returning an item for an exchange are not covered or reimbursed by FAE.

DOES MY STORE CREDIT EXPIRE?

Store credit and Gift cards can be used at any time, these do not have an expiration date.

WHERE CAN I USE MY STORE CREDIT OR GIFTCARD?

You can use your store credit or giftcard via our website, simply apply the code at checkout. They can also be used in our flagship stores in Byron Bayand Uluwatu.

I ORDERED SOMETHING AND NOW ITS ON SALE, WILL YOU MATCH THE NEW PRICE?

Any orders made prior to a sale are not negotiable for a percentage of a refund once a sale commences.

SALE ITEMS

All sale items are final, we do not accept exchanges or returns on sales or promotions.

WHAT IF I RECEIVE A DAMAGED ITEM?

Every product we send out is quality controlled, however, in the unlikely event of a faulty item, please contact us at hello@fae.house as soon as possible so we can start the exchange process.  

FAE will bare the return shipping costs, so please keep your postage receipt and we will reimburse you if we deem the item to be faulty. If the package does not reach us safely, we will not be able to complete the exchange, so it is recommended to use a tracked method for safe delivery. Once your item is returned to us, has been inspected and if we deem it to be faulty, you will be given a store credit so you can repurchase from our online store.

PLEASE NOTE... All colour shades can slightly differ in each production run. We also shoot a lot of our photography on film, therefore lighting may have an effect on the colour(s) in the photos and the fabric colour may appear slightly different in real life.