COUNTRY	SERVICE	DELIVERY TIME	COST
AUSTRALIA	STANDARD	2-5 BUSINESS DAYS	$5.00 AUD
AUSTRALIA	EXPRESS	1-3 BUSINESS DAYS	$10.50 AUD
NEW ZEALAND	EXPRESS	2-5 BUSINESS DAYS	$20.00 AUD
USA/ CANADA/ MEX	EXPRESS	4-7 BUSINESS DAYS	$20.00 AUD
ASIA	EXPRESS	3-5 BUSINESS DAYS	$20.00 AUD
EUROPE ZONE 1	EXPRESS	4-7 BUSINESS DAYS	$25.00 AUD
EUROPE ZONE 2	EXPRESS	4-7 BUSINESS DAYS	$35.00 AUD
REST OF WORLD	EXPRESS	5-10 BUSINESS DAYS	$35.00 AUD

FREE SHIPPING OFFER?

We offer free shipping for all orders over $200 AUD

CLICK & COLLECT

We now offer free Click & Collect from our Byron Bay store. Once your order has been confirmed, you will be notified when your pieces are ready to be picked up – usually within 4 hours. Please present your confirmation to one of our FAE staff members to receive your order.

ARE INTERNATIONAL TAXES AND DUTIES INCLUDED?

Unfortunately, your order total does not reflect your country’s duties and taxes. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these maybe necessary to release your order from customs on arrival.

We advise that you are familiar with your package destination’s import duty, customs and local sales taxes, as well as it’s rules and regulations for importing foreign goods and products. If a delivery attempt has been made and the item was not collected and has been returned to us, you will be required to pay the re-delivery fee and the duty tax for re-import of the swimwear. If the duty tax is more then the value of the swimwear, we will abandon the package.

WHEN WILL I RECEIVE MY ORDER?

We process and dispatch orders as quickly as possible, usually within 1-2 business days.

Due to increased volume of orders during sales, please allow up to 4 business days for all sale orders to be dispatched.

DELIVERY DELAYS

Unfortunately we cannot guarantee that you will receive your package within the time frame expected. Estimated delivery times are to be used as a guide only and commence from the date of dispatch (make sure you watch out for that dispatch email).

PRE-ORDERS

Pre-order items will be processed like a normal order but shipped at a later date. Date will be specified on the product page and you will receive a confirmation once your order has been shipped. Orders with pre-order items will be held until all items are available, please place 2 orders if you wish to receive in stock items earlier.

TRACKING

AUSTRALIAN ORDERS: All orders will be shipped with Couriers Please or Australia Post. You will receive a tracking number within one business day of your order being dispatched.

INTERNATIONAL ORDERS: All orders will be shipped with DHL Express. You can track you package all the way to your doorstep with DHL by clicking HERE

WHAT IF MY PACKAGE IS LOST?

Please email us at hello@fae.house so we can investigate this further with the shipping carrier and do our best to take care of it as quickly as possible!

*Please note: We cannot be held responsible for lost or stolen packages.