Luna Top Kiwi
If you find a full priced item from our store isn't fitting quite right, we are more then happy to do an exchange by issuing you a store credit to the value of your swimwear (minus original shipping charges) if the following is met:
- Unworn items must be returned within 14 days of delivery date
- Unworn items must have hygiene sticker in place and all swing tags attached
- Unworn items must be returned in original FAE bag
Our sizing does run small and we do recommend sizing up if you are in between sizes. Before purchasing, please view our size guide and/or email us at firstname.lastname@example.org with any questions before you purchase to ensure you have the perfect fitting bikinis.
HOW DO I CREATE A RETURN?
Email us at email@example.com with your order number to initiate the process.
ARE RETURNS FREE?
The shipping cost of returning an item for an exchange are not covered or reimbursed by FAE.
DOES MY STORE CREDIT EXPIRE?
Store credit and Gift cards can be used at any time, these do not have an expiration date.
I ORDERED SOMETHING AND NOW ITS ON SALE, WILL YOU MATCH THE NEW PRICE?
Any orders made prior to a sale are not negotiable for a percentage of a refund once a sale commences.
All sale items are final, we do not accept exchanges or returns on sales or promotions.
WHAT IF I RECEIVE A DAMAGED ITEM?
Every product we send out is quality controlled, however, in the unlikely event of a faulty item, please contact us at firstname.lastname@example.org as soon as possible so we can start the exchange process.
FAE will bare the return shipping costs, so please keep your postage receipt and we will reimburse you if we deem the item to be faulty. If the package does not reach us safely, we will not be able to complete the exchange, so it is recommended to use a tracked method for safe delivery. Once your item is returned to us, has been inspected and if we deem it to be faulty, you will be given a store credit so you can repurchase from our online store.
PLEASE NOTE... All colour shades can slightly differ in each production run. We also shoot a lot of our photography on film, therefore lighting may have an effect on the colour(s) in the photos and the fabric colour may appear slightly different in real life.